Led the Udacity content, design and engineering teams through a workshop focused on addressing their high user loss rates after the first week of engagement. Had teams work with and conduct empathy interviews with actual Udacity students to uncover ways they can better tailor their classes to meet their needs. One big takeaways for the Udacity team was that those that stuck around through the content often had an experienced coder (for coding based classes) in their homes to help them through content that wasn’t explained well.